We want our users to get the most they can from their NoiseMap software. Two ways in which we can help are by providing on-going support and by making improvements to the software.
Our User Forum has answers to many FAQs and is well worth a look as your query may already be resolved there.
User support is free for clients who have a current maintenance contract with us, subject to a fair use policy.
We are always happy to assist with user queries. Support is by telephone, email and through our web-site. When you Contact Us, please provide:
- your licence (dongle) number; and
- your version of NoiseMap;
- the operating system you are using, eg Windows 7, Windows 10
These are always printed at the top of the Output Log/Results page and the dongle number is printed on the side of the dongle as well.
When diagnosing a problem, you may find it useful to run the manualexample.nmdb model which is included with the installation. Also check the visibility button in the toolbar to ensure objects are not hidden and the Program Option settings to check that object loading is correct.
We work hard to make NoiseMap as easy to use as we can, and to provide the features that you need, so we are always pleased to receive feedback and requests for improvements.
NoiseMap five has full context-sensitive help. Pressing F1, or clicking on the ? at the top of a dialog or the Help button at the bottom of a dialog (depending on the particular window) will open the NoiseMap manual at a relevant page.
A full set of manuals is provided in pdf printable form in the NoiseMap Help menu. The manuals are also accessible from your computer’s start menu, in pdf format. The Help menu includes worked example models using NoiseMap, which are described in the manuals. It is recommended that users follow these through before using the software on their own projects.
Supplementary manuals and guides are also accessible from the NoiseMap Help menu.